We stop IT infrastructure from being a source of concern for the company and make it into an effective and transparent tool for your business.
IT Support and Management
We have a highly qualified professional team and process based on best practices. Our managed services offer specialists in maintaining IT critical environments running at peak performance. We ensure availability of your platforms and we help you to evolve them according to your operational needs.
Preventive, corrective and evolutionary maintenance
We provide maintenance and management agreements with users or in integral arragements, for hardware and infrastructure, and for applications and software at three levels
We adjust the scope and management of maintenance agreements according to the situation and preferences of our clients.
Oracle and CA Technologies Specialists
We focus on product quality, as an integral part of the development process based on agile methodologies. We work interactively and incrementally towards high-quality solutions.
Benefits of having IT Managed Services
Our offer of “IT Managed Services” aims to provide the following benefits as part of the software platform operation in its different environments:
- Reducing recovery time from interruptions in your critical business services,
- Maximizing availability and continuity of your critical applications against failure,
- Setting a specialized technical point of contact between the client and support organizations proprietaries of your software platform
- Strengthening the skills of your technical staff for conflict solution
- Transfering knowledge and skills to the operational staff of your software platform
IT Management Planning Objectives
During the service implementation phase, product specialists work with your techincal staff to:
Locate, analyze and solve conflicts related to your software platform
Implement solutions and workarounds
Prepare documentation required to open Service Requests
Advise for an effective management of the relation with product support centers
Become the primary technical contact point with product support centers
Prepare solved conflicts reports
Transfer the knowledge of solved conflicts to support technical staff
Implement best practices and support patterns in the environment
Advise in the use of new product features
Implement solutions and workarounds
Software Tests
Would you like to feel at ease knowing that your users will have a good, error-free experience?